Remote Assistance (Team Viewer) is a tool utilized by our support staff to allow them to view your screen, as well as control your computer with your permission. Below you will find links to both the Windows and the Mac (OS X) version of the remote assistance software. To make a connection simply select the appropriate client, download it and execute it. The program will prompt you with information to provide to your support professional.
Alternative method: http://www.teamviewer.us