This Support Ticket System is Offline
Our ticket system has been moved to https://helpdesk.metasolutions.net. Please update any bookmarks you may have.
Remote Assistance is a tool utilized by our support staff to allow them to view your screen and what your doing, as well as control your computer with your permission. Below you will find links to both the Windows and the OS X version of the client software. To make a connection simply select the appropriate client, download it and execute it. The program will prompt you with information to provide to your support professional.
Alternative method: http://www.teamviewer.com